Terms of service
Services
N934 Labs ("we") provides technology services — managed IT, systems and network work, technical support, cloud administration, security services and software development — to clients ("you") on the basis of a written quote, plan agreement or hourly rate agreed before work begins. That document, together with these terms, is the agreement. Where they conflict, the specific agreement wins.
Managed plans
- Plans are billed monthly per user in advance, with a one-time onboarding fee. The initial term is 90 days; thereafter month to month with 30 days' notice from either side.
- Response targets are as published on our managed IT page at the time of signing and are commitments to respond, not guarantees of resolution time.
- Services outside the plan's scope are quoted separately before they're performed.
Quotes, billing and payment
- Fixed quotes are valid for 30 days and cover the scope described; changes are quoted before they're done.
- Hourly work is billed in quarter-hour increments after the first half hour, with a written summary of time spent.
- Hardware and licences bought on your behalf are invoiced at cost plus any agreed handling and are non-refundable once opened or activated.
- Invoices are due within 14 days unless agreed otherwise.
Your responsibilities
- You confirm you have the right to authorise work on the systems, accounts and devices involved.
- You keep your own backups unless we have expressly been engaged to provide them, and you tell us about anything irreplaceable before we start.
- You provide the access and information reasonably needed to do the work, and tell us promptly about staff changes that affect access.
Confidentiality and data
Anything we see while working for you stays between us, is used only to do the work, and is deleted or returned when the engagement ends unless you ask us to keep documentation on file. We never sell data. Our privacy policy has the details; a business associate agreement is available for clients subject to HIPAA.
Warranty and liability
We do the work with reasonable skill and care and fix our own mistakes at no charge if you tell us within 30 days. Beyond that, services are provided as-is; to the fullest extent permitted by Arizona law our total liability for any engagement is limited to the fees you paid for it in the preceding twelve months, and we are not liable for indirect losses such as lost profits or lost data where you had been advised to keep backups.
Apps
Our Android apps are provided free and as-is under Google Play's terms, with no warranty of fitness for any purpose. Netlet's scanning tools must be used only on networks and systems you own or are authorised to test.
Governing law
These terms are governed by the laws of the State of Arizona, USA. Disputes we can't settle by talking go to the courts of Maricopa County, Arizona.
Contact
N934 Labs, Phoenix, Arizona · support@n934.net