Get support.
Managed clients: use any of the routes below and a ticket is opened automatically. Everyone else: email works, and we'll tell you quickly whether it's something we can take on.
Something is down right now
Office offline, server unreachable, suspected ransomware or account compromise.
Email with “INCIDENT” in the subjectCritical issues are answered within one hour, 24×7, for Core and Complete clients.
Open a ticket
Anything that isn't an emergency. Include your name, company, the device or system, what you expected, what happened, and a screenshot if you have one.
support@n934.netRemote session
When we ask you to start a screen-share, use the link below. You see everything we do and can end it at any time. We'll never ask you to type a password where we can see it.
Your technician will send a link.
Only start a session when you're already talking to us. Nobody from N934 Labs will cold-call you asking for access.
Severity and response
| Severity | Example | Response | Update cadence |
|---|---|---|---|
| Critical | Whole office down, server offline, active security incident, ransomware | 1 hour, 24×7 for managed clients | Every hour until resolved |
| High | One department blocked, email not flowing, backups failing | 4 business hours | Twice daily |
| Normal | One person can't work normally, printer, software error | Next business day | At resolution |
| Low | Requests, new user setup, questions, nice-to-haves | 2 business days | At resolution |
Response means a person has acknowledged the issue and started working it, not an autoresponder. Targets apply to Core and Complete plans; Essentials clients get Normal-severity response during business hours.
Help us help you faster
- The exact error message — a photo of the screen beats a description.
- What changed recently: an update, a new device, a password change, a move.
- Whether it's one person or everyone, one site or all.
- What you've already tried, so we don't repeat it.
- How urgent it really is. Tell us if you're blocked from working; tell us if it can wait until tomorrow.
Is it us or you?
Check the status page first. If our systems show degraded, we already know and are working on it.